Shipping policy
Standart Shipping Policy
At Urban Heaven Co, we believe in a premium, "heavenly" experience from checkout to your doorstep. That’s why we take care of the hard work (and the extra costs) for you.
1. Free Worldwide Shipping
We are proud to offer Free Standard Shipping on all international orders. No matter where you are in the world, the price you see at checkout is the only price you pay.
2. No Hidden Fees (Customs & Duties Paid)
Unlike many other stores, Urban Heaven Co covers all customs duties, taxes, and import fees. * You will not be asked to pay any additional fees by the courier or local customs office upon delivery.
- We handle the paperwork and the payments so your package arrives directly at your door without delay.
3. Shipping Timeline
We prioritize getting your order to you as quickly as possible across borders.
- Delivery Window: Estimated at 5–14 business days once shipped.
- Order Processing: Please allow 1–3 business days for our team to pack and prepare your order for international transit.
4. Tracking Your Journey
As soon as your order leaves our warehouse, you will receive a tracking number via email.
- You can follow your package's progress from our door to yours.
- Please note that international tracking may take 24–48 hours to show the first update as it clears the initial export scan.
5. Delivery Issues
If your package is delayed beyond the 14-business-day window or if you receive a rare request for payment from a local authority (which shouldn't happen!), please contact us immediately.
Global Support
Need help with an international order? We've got you covered.
- Email: urbanheavencom.shop@gmail.com
- Contact Number : +44 7438 478125